I bought my composter Naturemill Plus Edition (serial number is SM52-11240116) from your online shop in July 2011 from Spain. The cabinet or the black cover around it broke in two sides, it got opened and the compost falls apart.
It has a bit more than a year (14 months) and the outside and inside walls of the machine broke. They say I have to send it back to Ohio to be repaired and the cost of the shipment is more than 100 euros (around 130 dollars) from Spain. I contacted the dealer in Spain and they said they can not help me with the repeating. So my composter last 14 months and it is broken.
I lost more than 400 dollars for nothing.
Naturemill sent an e-mail that if I get a new one they can discount 50 dollars, and I appreciate this is not an answer. My case in their client service department is 00168879.
Review about: Naturemill Plus Edition Composter.
Monetary Loss: $300.