I bought my composter Naturemill Plus Edition (serial number is SM52-11240116) from your online shop in July 2011 from Spain.The cabinet or the black cover around it broke in two sides, it got opened and the compost falls apart.
It has a bit more than a year (14 months) and the outside and inside walls of the machine broke. They say I have to send it back to Ohio to be repaired and the cost of the shipment is more than 100 euros (around 130 dollars) from Spain. I contacted the dealer in Spain and they said they can not help me with the repeating. So my composter last 14 months and it is broken.
I lost more than 400 dollars for nothing.
Naturemill sent an e-mail that if I get a new one they can discount 50 dollars, and I appreciate this is not an answer.My case in their client service department is 00168879.
Review about: Naturemill Plus Edition Composter.